Overview: ContentsContents

01Preface — Purpose and structure
ContentsContents
Part IBefore you answer
03Why you are being asked, and how to answer
Part IIThe six files, in the order of filling them in
04Write down first
05The question catalogue
06The self-disclosure
07The evidence list
08The cover letter
09The clause checklist
Part IIIAfterwards
10When the customer asks follow-up questions
Part IVAppendix
11Uncertainties
12Glossary
13List of sources

Sample · Kit

Overview

Contents

Part I · Before you answer

1Why you are being asked, and how to answer

Part II · The six files, in the order of filling them in

Part III · Afterwards

8When the customer asks follow-up questions

Part IV · Appendix